Thermo King Sets Industry Benchmark by Enhancing the TracKing Platform with New AI-Driven Capabilities

Thermo King’s TracKing connectivity solution now includes Ask TracKing and ColdChain Link, delivering higher visibility, improved data access and greater traceability for end-customers across the cold chain.  

Thermo King®, a leader in transport temperature control solutions and a brand of Trane Technologies, announces the expansion of its TracKing connectivity platform with new digital capabilities. The new Ask TracKing and ColdChain Link enhancements empower operators and their end-customers by simplifying access to operational insights, streamlining fleet management tasks, and strengthening transparency across refrigerated transport. Available across Europe, Middle East, and Africa (EMEA), these advanced TracKing features help users better oversee temperature-sensitive and high-value goods in transit, supporting improved efficiency and product integrity.

“Thermo King TracKing is at the centre of our digital and connected solutions. By continuously enhancing the platform with new tools, we help our customers optimise operations and deliver unparalleled trust to their end-users,” said Soazic Fagnère, digital solutions product manager at Thermo King. “With market-first AI-powered features, we are making access to actionable information simpler than ever, streamlining decision-making, and allowing our customers to focus on what matters most: efficient fleet operations. Our innovation is breaking down barriers to data, empowering teams to work smarter and faster, and driving greater efficiency and confidence across the refrigerated supply chain.”

Ask TracKing: AI-Powered Answers and Actionable Insights

Ask TracKing now brings generative AI technology to the TracKing platform, providing users with instant, visually engaging answers to their questions.  By integrating this advanced intelligence directly within TracKing, Thermo King sets a new standard in cold chain management, providing a powerful tool that simplifies complex information and enhances productivity. Operators can interact naturally with their data, receiving intuitive visualisations and actionable insights without the need for specialist data analysis skills.

Ask TracKing brings advanced, interactive, self-service insight with dynamic visualisations and real-time answers to the Thermo King TracKing platform. These capabilities enable faster data analysis and decision-making process allowing users to proactively manage efficiency, performance, and maintenance for valuable, temperature-sensitive cargo transport.

“Customers want to speed up the data analysis and their decision-making. Now, they no longer need to spend time cross-matching or interpreting data as complex information is turned into intuitive, actionable visuals with a simple question,” said Soazic Fagnère.

ColdChain Link: TracKing is Raising the Standard for Transparency and Customer Trust

ColdChain Link is another key capability added to TracKing, allowing users to share real-time transport data from selected vehicles directly with their end-customers. This strengthens visibility and transparency in the cold chain, providing stakeholders with timely information on the conditions in which their products are transported.

With customisable triggers including date, time, and geofence, ColdChain Link delivers tailored data-sharing for critical monitoring, especially valuable to industries such as pharmaceuticals and food logistics.

“The ColdChain Link feature advances efficiency and trust across the supply chain, setting a new industry standard for digital collaboration in refrigerated transport,” said Soazic Fagnère. “It is a game changer, particularly for customers with specific, day-to-day requirements for monitoring transport conditions.”